E-Mail:

Giving Mom Tech Support

It's not as easy as Chris makes it look.

13 Comments

LMAO! :o) YOu are the sweetest daughter!

Oh! I know how that is, I get a call from my mom very now and then asking how to do this or that. Last time I was at her house I setup vnc, and that has helped to solve problems she encounters. I must say the Kings Mountain and Bessemer City area seems to only have dial up. My mom too, has dial up which is painstakingly slow.

ROFLMAO I enjoyed that! [resisting making comment about the cup holder]
You're from my part of NC, I live in Mount Holly. That's kewl, I was curious where in NC, your family was. But, the way your Mom's resume was done, was sooooo typical of how it happens down here. Everybody just wants to help. Gotta LUV that. Southern born and raised. :)
I never noticed your NC accent before on podcasts… You shouldn't try to lessen it, everybody seems to love it. :) At least, that's the reaction I get, from non southerners, if that's a word.
Keep up the tech support! You're doing great!

I feel your pain. My Mom just got DSL. THANK GOD!

OMG, I have so been there! I love your facial expressions and Chris saying “the blind leading the blind …”
Hope you got it all figured out.

ROFL….I have so been there. Mine is trying to help Mom do a list for her bookclub or tennis group. She has a computer with all the programs that I set up for her, but…….. I ususally say just send it to me and I will fix it. Then…..How do I send it again? Tell Chris that was cool that he filmed so we could all enjoy.

Oh man, your mom didn't know where the “@” is? You guys have never e-mailed back and forth?
I am by no means a techie, but my mom was online-dating before I even had an e-mail account. LOL.

I've been using word processing software since 1979 and the 'net in a somewhat limited fashion for at least 12 years.I have to do the same thing you do , except it's my computer-illiterate-by-choice husband. He gets it in theory, but not always in practice, so I end up “fixing” things. I really enjoyed the film; it's so obvious that you love your mom. Between the 2 of you I'm sure you'll figure it out whenever this situation arises again.

I totally understand. I used to date a girl who accessed the internet from her HP Celeron using AOL. She didn't know where the '@' key was either.
I made her read William Gibson and things started to pick up a little after that… She eventually dumped me for a nerd-skill Master Trainer in Balmora.
Lately I've been pondering the need for a period. Not the period that causes a lot of you literary to have sudden and unexpected emotional outbursts on your blogs but rather with regards to — I'm a saaalllleeess guy — the kind of period that one places at the end of a sentence, you know, to cause a pause in one's typing!!!!! Really, a lot of 'paragraphs' have period after period after period after period and the truth is, what most people really need is a comma, not the kind of comma that you get when you bump your head to hard but the type of comma that allows you to write really long sentences without any pauses for a new idea, because really, if you think about it, not everyone needs to pause for a new idea because, let's face it, life is too short for pausing, particularly so when one is engaged in the act of formularing thoughts and ideas, and things of that nature. Nature. Pretty bunny. Shit. I just paused. Twice. Did it again. Did it a bunch of times. Speaking of doing it a bunch of times, I've decided that I can save bandwidth costs by running my blog on other people's sites, which you know, is a really, really, really, really great way of saving money!!!! OH MY GOD! I need to save money, because I'm planning on going to Europe soon because a lot of cool people go to Europe, not actual Europeans of course because it isn't cool to go to Europe if you live in Europe. Yoooor-ope. Yooooor-ope. I like the way that feels when I say it. Yooooor-ope. This is really good pot.

You have more patience that I had with my mother teaching her how to use the computer. Save this video, because it will great memories in years in the future.

haha! man o man… I use to have to do that for a local ISP…you wouldn't believe the amount of stupid callers. :D

I like that you are using what appears to be VOIP. Have you tried remote desktop? Since she appeared to have an internet connection… I find it much easier to talk and show my mom and other not so computer oriented folks how to get things done. I have them write the steps out as I do them remotely on their screen. I have supported friends and family from Paris to New Zealand from little old Southern California!! :) I have to say it was very entertaining and you are EXTREMELY patient!!
Well done but use remote desktop protocla available in Windows XP or Via Net Meeting or via MSN soon to be Windows Live Messenger. I use the last one as my primary tech support tool. I make everyone get a MSN Messenger ID and add all of my accounts to theirs and they can ask for help right there and we can have a VOIP session. If they only have dialup which is true in my mom's case I call on my cell to hers and just to RDP… Saves TONS of time and frustration.
Cheers!
The Californai Chris and That Chris P. know… :>

cool computer chair…

As always a good post :) ….

What Do You Think?